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The following statement appears in the annual report of Ryan,Inc.,for the year ended January 1,2008: "We are confident that our ever-increasing emphasis on customer service will enhance our reputation as the finest retailer in our industry." Identify two nonfinancial measures of good quality and two nonfinancial measures of poor quality Ryan,Inc.,might apply.
Strategic Planning
The process of defining a company's direction and making decisions on allocating resources to pursue this direction.
Competitive Intelligence
The gathering and analysis of information about competitors, market trends, and other external factors affecting a business's competitive position.
Globalization and Localization
The balance between adapting business practices to local cultures and markets (localization) while leveraging global trends and economies of scale (globalization).
Scenario-Based Analysis
A method of planning that uses hypothetical situations to anticipate potential challenges and devise strategic responses.
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