The Project Manager Reviews the Plan with the Customer to Gain

question 145

Multiple Choice

The project manager reviews the plan with the customer to gain endorsement and then sets up a project management information system for

• A) recording the plan.
• B) solidifying the agreement of the plan.
• C) comparing actual progress to planned progress.
• D) using technology to appear competent.

Acknowledge the role of cultural behaviors and values in communication, especially in international contexts.

Identify strategies for effective intercultural communication.

Understand the impact of cultural perceptions on time management and work styles in monochronic and polychronic cultures.

Recognize the significance of addressing and eliminating bias in language and visuals, including sexism, racism, and ableism.

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Definitions:

Internal and External Customers

Internal customers are employees or departments within the organization that rely on others within the organization, while external customers are individuals or entities outside the organization that consume its products or services.

Performance Measures

Indicators or metrics used to assess, track, and communicate the efficiency, effectiveness, or productivity of an individual, group, or organization.

High-performance Organization

An organization that consistently outperforms its peers in key metrics such as profitability, customer satisfaction, and employee retention.

Knowledge Sharing

The exchange of skills, information, and experience among individuals or groups within an organization or community.