Internal Reports on Quality at the Acme Publishing Company Generated

question 2

Multiple Choice

Internal reports on quality at the Acme Publishing Company generated the following information for the Trade Division for the first three months of the year: $\begin{array}{lr}\text { Total sales } & \$ 1,000,000 \\\text { Costs of quality: } & \\\text { Prevention } & 44,000 \\\text { Appraisal } & 47,000 \\\text { Internal failure } & 36,000 \\\text { External failure } & 64,000\end{array}$
Compute the total costs of quality as a percentage of sales.

• A) 2.4%
• B) 4.4%
• C) 12.6%
• D) 19.1%

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Definitions:

Educational Background

The formal schooling and training a person has received, including degrees, certifications, and other qualifications.

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The degree of difficulty or effort required to overcome an obstacle or achieve a goal.

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Managers identified for rapid career advancement due to their high potential, exceptional performance, and ability to handle increased responsibilities efficiently.

Leadership Training Program

A structured course or set of activities designed to develop skills and competencies needed for effective leadership roles within an organization.