Internal Reports on Quality at the Acme Publishing Company Generated

question 71

Multiple Choice

Internal reports on quality at the Acme Publishing Company generated the following information for the Trade Division for the first three months of the year: $\begin{array}{lr}\text { Total sales } & \$ 1,000,000 \\\text { Costs of quality: } & \\\text { Prevention } & 22,500 \\\text { Appraisal } & 47,000 \\\text { Internal failure } & 36,000 \\\text { External failure } & 64,000\end{array}$

Compute the costs of nonconformance as a percentage of total sales.

• A) 12.0%
• B) 5.4%
• C) 1.3%
• D) 10%

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Definitions:

Zone of Proximal Development

A concept in education and psychology referring to the difference between what a learner can do without help and what they can achieve with guidance or collaboration.

Preoperational Thinking

A stage in Jean Piaget's theory of cognitive development where children aged 2 to 7 years old think symbolically but are not yet able to perform operations, or reversible mental processes.

Physical Maturation

The process of reaching physical and biological growth and development, eventually achieving full adult size and functional capability.

Zone of Proximal Development

A concept in education and psychology referring to the difference between what a learner can do without help and what they can achieve with guidance.