Travis Morgan Is the Chief Accountant for Hill Industries

question 9

Essay

Travis Morgan is the chief accountant for Hill Industries.The company has three divisions that manufacture computer disk drives.The industry is very competitive,and Hill Industries has lost market share in each of the last four years.Three years ago,management announced a companywide restructuring and the adoption of total quality management.Since that time,each of the divisions has been allowed to chart its own path toward TQM.Travis Morgan is new to the company and has asked to see summary figures of the costs of quality for each of the divisions.The following data for the past six months were presented to him:

Evaluate the three divisions' programs by first computing the costs of conformance and the costs of nonconformance of each division.Also compute quality costs as a percentage of sales for each division.Identify the division that is developing the strongest quality program.Which division has been slowest to react to the management directive of TQM? Defend your answers.Round percentages to three places beyond the decimal point.

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Definitions:

Bouchard Nodules

Hard, bony outgrowths or nodules located on the proximal interphalangeal joints, often associated with osteoarthritis.

Heberden Nodes

Hard or bony swellings that can form on the distal interphalangeal joints, commonly associated with osteoarthritis.

Dupuytren Contractures

A condition where the fingers bend towards the palm and cannot be fully extended, due to thickening and shortening of the palmar fascia.

Herniated Nucleus Pulposus

Herniated nucleus pulposus refers to a condition where the inner gel-like core of a spinal disc protrudes through its outer layer, potentially causing back pain and nerve irritation.