Internal Reports on Quality at the Acme Publishing Company Generated

question 2

Multiple Choice

Internal reports on quality at the Acme Publishing Company generated the following information for the Trade Division for the first three months of the year: $\begin{array}{lr}\text { Total sales } & \$ 1,000,000 \\\text { Costs of quality: } & \\\text { Prevention } & 44,000 \\\text { Appraisal } & 47,000 \\\text { Internal failure } & 36,000 \\\text { External failure } & 64,000\end{array}$
Compute the total costs of quality as a percentage of sales.

• A) 2.4%
• B) 4.4%
• C) 12.6%
• D) 19.1%

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Definitions:

Transition

The process or a period of changing from one state or condition to another.

Rites of Passage

Ceremonies or rituals marking important transitional periods in a person's life, such as birth, puberty, marriage, and death, often signifying a change in social status.

Incorporation

The integration or inclusion of individuals or groups into a larger entity, organization, or society, with potential changes in identity or status.

Transformation

A comprehensive change in form, appearance, nature, or character.