Internal Reports on Quality at the Acme Publishing Company Generated

question 23

Multiple Choice

Internal reports on quality at the Acme Publishing Company generated the following information for the Trade Division for the first three months of the year: $\begin{array}{lr}\text { Total sales } & \$ 1,000,000 \\\text { Costs of quality: } & \\\text { Prevention } & 50,000 \\\text { Appraisal } & 47,000 \\\text { Internal failure } & 36,000 \\\text { External failure } & 64,000\end{array}$
Compute the ratio of costs of nonconformance to total costs of quality.

• A) 39.4%
• B) 50.8%
• C) 60.5%
• D) 100%

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Definitions:

Sports

Competitive physical activities or games following established rules, often involving teamwork or individual prowess.

Intramural

Activities or competitions occurring within the same institution, especially referring to sports within a single educational establishment.

Genus

A class or group of entities that share common characteristics, often used in classifications and taxonomies.

Species

The basic unit of biological classification, defined as a group of living organisms consisting of similar individuals capable of exchanging genes or interbreeding.