All-Aboard Travel Agency Incurred the Following Activity Costs Related to the Quality

question 13

Essay

All-aboard Travel Agency incurred the following activity costs related to the quality of service.Identify those costs that are costs of conformance (CC)and those costs that are costs of nonconformance (CN).
_____
a. Reservation processing improvements
_____
b. Customer complaint processing
_____
c. Personnel training
_____
d. Computer downtime
_____
e. Proofreading tickets and confirmations

---

Definitions:

Gamete

Mature, haploid reproductive cell; e.g., a sperm.

Ovary

In flowering plants, the enlarged base of a carpel, inside which one or more ovules form and eggs are fertilized. In animals, the egg-producing gonad.

Old Age

A phase in the life cycle of an organism that is characterized by a decline in physiological function and an increased likelihood of mortality.