Assume Your Club Makes and Sells Boxes of Chocolate Every

question 58

Essay

Assume your club makes and sells boxes of chocolate every year as a fundraising project for Valentine's Day. As the current director of projects, you are interested in improving the quality of the service and the product your club offers. You have just learned about continuous improvement. Discuss how your club could use JIT, TQM, and ABM to achieve improved quality.

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Definitions:

Serial Position Effect

A cognitive phenomenon whereby items at the beginning and end of a list are more easily remembered than those in the middle.

Encoding Specificity Effect

The principle stating that the recall of information is higher if the cues present at the time of encoding are also present at the time of retrieval.

TOT Effect

Refers to the "Tip of the Tongue" phenomenon where a person cannot recall a specific word or term but has a partial recall or feels that the recall is imminent.

Recognition

The cognitive process of identifying and acknowledging the familiarity of an object, concept, or piece of information from previous encounters.