Services Always Involve Direct Customer Contact

question 34

True/False

Services always involve direct customer contact.

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Definitions:

Benign Activating Events

Events or circumstances that trigger a response or change but are non-threatening and cause minimal stress or harm.

Rational-emotive Behavior Therapy

A form of cognitive-behavioral therapy founded by Albert Ellis, focusing on identifying irrational beliefs, challenging these beliefs, and encouraging more rational thoughts and behaviors.

Challenge Client Statements

A therapeutic technique where the therapist questions or disputes the client's beliefs or statements to facilitate insight and change.

Assignment

Tasks or activities given by a therapist to a client to complete outside of sessions, aimed at reinforcing topics discussed in therapy or promoting skill development.