Which One of the Following Statements Is False

question 55

Multiple Choice

Which one of the following statements is false?

• A)Service that do not involve significant interaction with customers can be managed much the same as goods in a factory.
• B)A service is any primary or complementary activity that does not directly produce a physical product.
• C)Some very significant differences exist between goods and services that create different demands on the operations function.
• D)Designing and managing operations in a goods-producing firm is quite similar to that in a service-providing organization.

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Definitions:

Dream Job

The ideal employment position one desires, typically fulfilling both personal and professional satisfaction.

Financial Aid

Assistance given to individuals to help cover education-related expenses, typically in the form of grants, scholarships, or loans.

Career Planning

The process of establishing career objectives and determining appropriate educational and developmental programs to further develop the skills needed to achieve career goals.

Providing Customer Service

The act of assisting and serving customers to meet their needs and ensure their satisfaction with a product or service.