In Relating Operations Management and the Customer Benefit Package (CBP)

question 13

Multiple Choice

In relating operations management and the customer benefit package (CBP) , which is the correct timing sequence?

• A) Operating system processes lead to customer needs and expectations, which lead to customer benefit package.
• B) Customer benefit package leads to customer needs and expectations, which lead to operating system processes.
• C) Customer needs and expectations lead to customer benefit package, which leads to operating system processes.
• D) Customer needs and expectations lead to operating system processes, which lead to customer benefit package.

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Definitions:

Access Query

A tool in Microsoft Access used to view, filter, and perform specific operations on data by asking questions about the data stored in the database.

External Data Tab

A feature in software applications that allows users to access, import, or link to data from outside sources.

Export Query Data

Process of transferring data generated by a query to another format or application.

Excel

A spreadsheet program developed by Microsoft that allows users to organize, format, and calculate data with formulas using a system of cells arranged in rows and columns.