Service Management Skills Would Include All of the Following Except

question 28

Multiple Choice

Service management skills would include all of the following except

• A)accounting and finance
• B)knowledge and technical expertise about operations
• C)marketing and cross-selling
• D)human interaction

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Definitions:

Social Influence

Social influence encompasses the ways in which individuals change their behavior to meet the demands of a social environment.

Conformity

The act of adjusting one's behavior or thinking to align with the group norms or expectations.

Cognitive Dissonance

The unpleasant state that can occur when people become aware of inconsistencies between their attitudes or between their attitudes and their behavior.

Self-esteem

An individual's subjective evaluation of their own worth or personal value.