Which of the Following Is Not a Key Dimension of Service

question 15

Multiple Choice

Which of the following is not a key dimension of service quality?

• A)conformance
• B)tangibles
• C)empathy
• D)reliability

---

Definitions:

Polygraphs

Lie detector tests that measure physiological responses to questions in order to infer truthfulness.

Reliability and Validity

Terms used in research and testing to describe, respectively, the consistency of results over time and the accuracy of measuring what it is supposed to measure.

Unstructured Interviews

A type of interview in which questions are not prearranged, allowing for a free-flowing, conversational approach.

Systematic Scoring

A methodical approach to evaluating or assessing elements based on a predetermined set of criteria or standards in a quantifiable manner.