Of the Seven Categories of the Malcolm Baldrige National Quality

question 69

Multiple Choice

Of the seven categories of the Malcolm Baldrige National Quality Award criteria, which is least relevant to an operations manager?

• A)Leadership
• B)Workforce Focus
• C)Customer Focus
• D)Measurement, Analysis and Knowledge Management

Analyze the factors influencing changes in social behaviors, such as littering, through interventions beyond financial incentives.

Comprehend the rationale behind actions involving fairness in various contexts, including charitable giving and tipping.

Grasp the importance of historical data in estimating returns on equity investments.

Recognize common biases in consumer decision-making and the role of anchoring.

---

Definitions:

Anger

A strong feeling of displeasure or hostility, often arising in response to perceived wrong or injustice.

Adrenocorticotropic Hormone

A hormone produced by the pituitary gland that stimulates the adrenal cortex to secrete cortisol and other hormones.

Adrenal Cortex

The outer portion of the adrenal gland that produces steroid hormones which regulate carbohydrate and fat metabolism, as well as mineralocorticoids that regulate salt and water balance in the body.

Corticosteroids

A class of steroid hormones that are produced in the adrenal cortex of vertebrates and are involved in a wide range of physiological processes, including stress response, immune response, and regulation of inflammation.