Of the Four Performance Perspectives of the Balanced Scorecard Model

question 17

Multiple Choice

Of the four performance perspectives of the balanced scorecard model, which is most relevant to operations managers?

• A)financial
• B)customer
• C)innovation and learning
• D)internal

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Definitions:

Alarm Stage

The initial reaction of the body's stress response, characterized by the activation of the sympathetic nervous system and the secretion of stress hormones.

Burnout

A state of physical, emotional, and mental exhaustion caused by prolonged stress, usually from the workplace.

Progressive Muscle Relaxation

A relaxation technique involving tensing and then slowly relaxing each muscle group, to reduce stress and anxiety.

Highly Stressful

Pertaining to situations or conditions that cause a high level of stress or tension.