Of the Four Performance Perspectives of the Balanced Scorecard Model

question 17

Multiple Choice

Of the four performance perspectives of the balanced scorecard model, which is most relevant to operations managers?

• A)financial
• B)customer
• C)innovation and learning
• D)internal

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Definitions:

Enclosed Spaces

Areas that are surrounded by boundaries or walls, often leading to feelings of confinement.

Cognitive Therapy

A psychotherapeutic approach aiming to change negative patterns of thinking to alter behavior and emotional states.

Life Situation

The combination of all aspects and circumstances of an individual's current existence, including social, economic, and personal conditions.

Behavior Modification

A treatment approach based on the principles of operant conditioning, aiming to change undesirable behaviors into more acceptable ones.