The Service-Profit Chain Model

question 57

Multiple Choice

The service-profit chain model

• A)is based on a set of cause-and-effect linkages
• B)is only focused on internal performance
• C)was designed first for manufacturing organizations
• D)is focused on equipment utilization

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Definitions:

Behaviors

Actions or reactions of a person or system, often in response to the environment or stimuli.

Misappropriation

The unauthorized use of another's name, likeness, or personal information for personal gain.

Trend

A general direction in which something is developing or changing, often reflected in popular behavior, opinion, or style.

Disclose

The act of making information or data known or public, especially that which was previously hidden or secret.