Of the Seven Categories of the Malcolm Baldrige National Quality

question 69

Multiple Choice

Of the seven categories of the Malcolm Baldrige National Quality Award criteria, which is least relevant to an operations manager?

• A)Leadership
• B)Workforce Focus
• C)Customer Focus
• D)Measurement, Analysis and Knowledge Management

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Definitions:

Negative Feelings

A spectrum of emotions that are generally considered unpleasant or unfavorable, such as sadness, anger, and fear.

Psychology Professor

An academic professional who teaches psychology courses at a college or university and often engages in research within the field.

Nonverbal Information

Information that is communicated without the use of words, often through body language, gestures, facial expressions, and tone of voice.

Facial Expressions

Observable movements of the facial muscles that convey an individual's emotional state or intentions to others.