Of the Four Performance Perspectives of the Balanced Scorecard Model

question 17

Multiple Choice

Of the four performance perspectives of the balanced scorecard model, which is most relevant to operations managers?

• A)financial
• B)customer
• C)innovation and learning
• D)internal

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Definitions:

Yards

A unit of length in the imperial and US customary systems, equal to 3 feet or 0.9144 meters.

Dimensional Analysis

The technique of applying conversion factors to express quantities in different units, often used in physics and engineering contexts.

Arithmetic

The branch of mathematics dealing with the properties and manipulation of numbers, including addition, subtraction, multiplication, and division.

Ounces

A unit of weight in the avoirdupois system equal to 1/16th of a pound or approximately 28.35 grams.