The Service-Profit Chain Model

question 57

Multiple Choice

The service-profit chain model

• A)is based on a set of cause-and-effect linkages
• B)is only focused on internal performance
• C)was designed first for manufacturing organizations
• D)is focused on equipment utilization

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Definitions:

Procedural Memory

A type of long-term memory responsible for knowing how to perform different actions and skills.

Nondeclarative Memory

A type of long-term memory for skills, procedures, and conditioned responses that can be performed without conscious awareness.

Memory-Blocking Drug

A hypothetical or experimental substance that can prevent the formation of new memories or impair the retrieval of existing ones.

Sensory Memory

The shortest-term element of memory, which is the ability to retain impressions of sensory information after the original stimuli have ended.