In Regard to Ways Customers Evaluate Services Compared to Their

question 41

Multiple Choice

In regard to ways customers evaluate services compared to their evaluation of goods, which of the following is not true?

• A)For services, customers seek and rely more on personal sources of information.
• B)Customers normally adopt innovations in services faster.
• C)Customers perceive greater risk when buying services.
• D)Dissatisfaction with services is often the result of a customer's inability to properly perform or co-produce their part of the service.

---

Definitions:

Withholding Tax

Withholding tax is an income tax that an employer deducts and withholds from an employee's salary and pays directly to the government.

After-Tax Return

The profit from an investment after taxes have been deducted, often considered the most accurate measure of an investment's true return.

Cross-Rate

The exchange rate between two currencies derived from their respective rates with a third common currency.

Swiss Francs

The official currency of Switzerland, known for its stability and widely used in international financial transactions.