Considering the Work Force Component of Infrastructure, Which Term Does

question 17

Multiple Choice

Considering the work force component of infrastructure, which term does not fit with the others in a service environment?

• A)Customer contact skills
• B)Cross-training
• C)Task-oriented
• D)Empowered

---

Definitions:

Consumer Surplus

The difference between what consumers are willing to pay for a good or service versus what they actually pay.

Negotiated Price

The outcome of a bargaining process between two or more parties, where the final price of a good or service is agreed upon.

Cooperation

A process whereby individuals or entities work together towards common goals, often resulting in mutual benefit.

Strategies

Carefully devised plans or methods aimed at achieving specific long-term objectives or solving problems.