Which of the Following Is Not a Principal Dimension of the Servicescape

question 79

Multiple Choice

Which of the following is not a principal dimension of the servicescape?

• A)Ambient condition
• B)Process and job design
• C)Spatial layout and functionality
• D)Signs, symbols and artifacts

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Definitions:

Preset Activities

Tasks or actions that are pre-defined and scheduled before a process or event takes place.

Standard Labour

The predetermined amount of time that it is expected to take for a worker to complete a specific task under normal conditions.

Ethical Work Environment

A workplace characterized by ethical practices and policies that promote fairness, respect, and integrity among all employees.

Trade Associations

Organizations founded and funded by businesses that operate in a specific industry, aimed at promoting their collective interests.