A(n) ____ Is a Promise to Reward and Compensate a Customer

question 4

Multiple Choice

A(n) ____ is a promise to reward and compensate a customer if a service upset occurs.

• A)service guarantee
• B)customer contact requirement
• C)service recovery
• D)empowerment

Discuss the role of political skills within organizational behavior and its potential outcomes.

Understand the importance and methodologies of networking for career development.

Explain the construct of organizational politics and its dual impacts within organizations.

Understand the concept of bounded ethicality and its implications in ethical decision-making.

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Definitions:

Community Morality

The shared ethical beliefs and values that guide behavior within a specific community, influencing its members' decisions and actions.

Kohlberg's Theory

The psychological theory developed by Lawrence Kohlberg that suggests moral reasoning progresses through a series of developmental stages.

Personal Relationships

Interpersonal affiliations or associations formed between two or more individuals based on affection, trust, cooperation, or other social bonds.

Society

A structured community of people bound together by similar traditions, institutions, or nationality.