A(n) ____ Is a Promise to Reward and Compensate a Customer

question 4

Multiple Choice

A(n) ____ is a promise to reward and compensate a customer if a service upset occurs.

• A)service guarantee
• B)customer contact requirement
• C)service recovery
• D)empowerment

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Definitions:

Level of Satisfaction

The degree to which needs, desires, or expectations are fulfilled or gratified.

Marginal Utility

The change in satisfaction or utility received by consuming one additional unit of a good or service.

Limited Usefulness

Refers to the notion that a tool, resource, or piece of information is only beneficial or applicable in certain situations or to a certain extent.

Optimal Quantity

The amount of a good or service that maximizes the net benefit to an individual or society, often considering factors like cost and utility.