[Solved] How many computer repair troubleshooters should be on duty from 8:00 p.m.to midnight if total demand during that period is 60 calls? The service rate is five (5) calls per hour and the target utilization is 90%. Effective Communication: The process of exchanging information in a way that the intended message is received and understood clearly by all parties involved. Sexually Arousing Material: Content designed to evoke sexual arousal, including pornography. Erotica: A genre of literature or art that deals explicitly with sexually stimulating or arousing subject matter. Degradation: The process by which something is reduced in quality, value, or integrity.