The Service-Positioning Matrix Focuses on the Service Encounter Level Rather

question 114

True/False

The service-positioning matrix focuses on the service encounter level rather than the overall design of the service system.

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Definitions:

ADLs

Activities of Daily Living, which are routine activities people do every day without assistance, such as eating, bathing, dressing, and moving around.

Eating

The act of consuming food.

Bathing

The act of washing oneself or another, typically in a container filled with water, such as a bathtub or shower.

Older Couples

Partners in a significant relationship, typically romantic, who are in the later stages of adulthood or elderly.