For Single Exponential Smoothing,
A)Large Values of Alpha $\alpha$ ) Place More Emphasis on Recent Data
B)Small Values of )

question 42

Multiple Choice

For single exponential smoothing,

• A)Large values of alpha (\(\alpha\)) place more emphasis on recent data
• B)Small values of alpha (\(\alpha\)) place more emphasis on recent data
• C)Very volatile time series with substantial random variability should use a large value for alpha (\(\alpha\))
• D)Very stable time series with little random variability should use small values for alpha (\(\alpha\))

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Definitions:

Service Encounter

The interaction between a customer and a service provider during which a service is provided.

Service Quality

The assessment of how well a delivered service matches customers' expectations.

Tangibility

The attribute of being able to be touched, seen, tasted, felt, or smelled, often used in differentiating goods from services.

Service Quality

The degree to which a delivered service meets the expectations of the customer, often assessed through dimensions like reliability, assurance, tangibles, empathy, and responsiveness.