In Applying Six Sigma to Services, the Four Key Measures

question 10

Multiple Choice

In applying Six Sigma to services, the four key measures of performance include all of the following except

• A)accuracy
• B)empathy
• C)cost
• D)customer satisfaction

---

Definitions:

Multiple Sclerosis

A disorder in which hard fibrous tissue replaces myelin, impeding neural transmission.

Neural Transmission

The process by which nerve cells (neurons) communicate with each other through electrical and chemical signals across synapses.

Parkinson's Disease

A progressive neurological disorder characterized by movement difficulties, such as tremors, stiffness, and bradykinesia, as well as non-motor symptoms.

Sound-Localizing Ability

The capacity of an organism to determine the origin or source of a sound, which is important for navigation and predator avoidance.