All of the Following Are Components of the GAP Model

question 33

Multiple Choice

All of the following are components of the GAP model except

• A)The discrepancy between delighting or pleasing customers and total customer service and satisfaction
• B)The discrepancy between management's perceptions of what features constitute a target level of quality and the task of translating these perceptions into executable specifications
• C)The discrepancy between quality specifications documented in operating and training manuals and plans and their implementation
• D)The difference between the customer's expectations and perceptions

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Definitions:

Lifecycles

The series of changes in the life of an organism, including birth, growth, reproduction, and death.

Nuclear Family Myth

The misconception that a family consisting only of parents and their biological or adopted children is the most common or only valid family structure.

Instant Love Myth

The false belief that love occurs spontaneously and immediately, without the gradual development of emotional attachment and intimacy.

Nonresidential parent

A parent who does not live with their child but may have visitation rights or shared custody arrangements.