In the SERVQUAL Instrument for Measuring Service Quality, the Concept

question 63

Multiple Choice

In the SERVQUAL instrument for measuring service quality, the concept of assurance is associated with

• A)The ability to convey trust and confidence
• B)Caring and individualized attention
• C)Always providing consistent service
• D)Performing a service quickly and on time

---

Definitions:

Public-Private Partnerships

Public-private partnerships are collaborative agreements between government entities and private sector businesses to fund, construct, and manage projects.

Vaccine Distribution

The process of delivering vaccines to the populations in need, ensuring accessibility and efficiency.

Skeptical Audience

A skeptical audience is one that is doubtful or disbelieving of the information being presented to them.

Business Ethics

Principles and standards that govern the conduct of individuals and organizations in the business world.