All of the Following Are Components of the GAP Model

question 33

Multiple Choice

All of the following are components of the GAP model except

• A)The discrepancy between delighting or pleasing customers and total customer service and satisfaction
• B)The discrepancy between management's perceptions of what features constitute a target level of quality and the task of translating these perceptions into executable specifications
• C)The discrepancy between quality specifications documented in operating and training manuals and plans and their implementation
• D)The difference between the customer's expectations and perceptions

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Definitions:

Exosystem

Community institutions and settings that indirectly influence the child, such as the school board and the parents’ workplaces (from the Greek exo, meaning “outside”).

Ethologists

Specialists who study animal behavior in natural environments, focusing on how animals interact with each other and their surroundings.

Evolution

The biological process by which species of organisms change over time through variation, genetic mutation, and natural selection.

Environment

The surroundings or conditions in which a person, animal, or plant lives or operates, including natural, social, and cultural factors.