A Tool to Help Determine How a Process Works and What

question 12

Multiple Choice

A tool to help determine how a process works and what it is supposed to do is a

• A)Run chart
• B)Cause-and-effect diagram
• C)Scatter diagram
• D)Flowchart

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Definitions:

Bad News

Unfavorable information or updates that may be disappointing, saddening, or troubling to the recipient.

Communicate

The process of delivering or exchanging information, ideas, thoughts, or feelings between entities or individuals through various means.

Adjustment Letter

A written response from a company to a customer addressing a complaint or a request, aiming to rectify an issue or misunderstanding.

Company Policy

The established guidelines and procedures set by a business that dictate the behavior and decisions of its employees and management.