An Employee Was Observed Over an Extended Period of Time

question 39

Essay

An employee was observed over an extended period of time for a work sampling study, with the following results:
While doing her job in a 40-hour work week, the employee helped 120 face-to-face, walk-in customers.Determine the standard time in minutes that it took her to help each face-to-face walk-in.

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Definitions:

Product Quality

The measure of a product's ability to satisfy customer expectations, encompassing features, reliability, durability, and performance.

External Customer

Individuals or entities that purchase goods or services from a business but are not part of the organization itself.

Purchase Process

The steps and decision-making stages consumers go through before, during, and after buying a product or service.

Harvard Business Review

A prestigious magazine that publishes articles on topics related to business management practices and research.