Exhibit 13.4
The following questions refer to the information and output below.
A grocery store can serve an average of 360 customers per hour. The service times are exponentially distributed. The store has 4 checkout lines each of which serves 90 customers per hour. Customers arrive at the store at a Poisson rate of 240 customers per hour. The following queuing analysis spreadsheet was developed from this information. 
-Refer to Exhibit 13.4. Based on this report what is the average total time spent in line and being checked out?
Definitions:
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