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Andy keeps his savings in a certificate of deposit at a bank, Ben keeps his savings invested in U.S.savings bonds, Beth keeps her savings in the form of liquid cash in her vault, and Charlie uses his to buy stock on the New York Stock Exchange.Given this information, who among the following individuals is using indirect finance?
Empathy
Empathy is the ability to understand and share the feelings of another, creating a sense of shared experience or emotion.
Service Characteristic
Features that distinguish services from goods, including intangibility, inseparability, variability, and perishability.
Responsiveness
The speed and quality of a response to customer inquiries, complaints, or needs, reflecting a company's customer service level.
Service Quality
The assessment of how well a delivered service matches customer expectations, often used as a key performance metric in service industries.
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