An Expectation That Prompts People to Act in Ways That

question 501

Multiple Choice

An expectation that prompts people to act in ways that make the expectation come true is referred to as

• A)social competition.
• B)a self-fulfilling prophecy.
• C)individuating.
• D)a just-world belief.

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Definitions:

Value Chain Analysis

A strategic analysis tool used to identify the primary and support activities of a business that create value for the customer, to enhance competitive advantage.

Core Processes

are the essential and fundamental activities carried out by an organization that directly contribute to its main objectives and mission.

Process Reengineering

The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance, such as cost, quality, service, and speed.

Customer Satisfaction

The degree to which a product or service meets or exceeds the customer's expectations.