What Is the First Step in Learning How to Overcome

question 34

Multiple Choice

What is the first step in learning how to overcome call reluctance?

• A) Determine your personality type
• B) Avoid customers that will refuse to buy
• C) Admit having a call reluctance problem
• D) Seek help for treating call reluctance
• E) Practice verbal and nonverbal communication

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Definitions:

Enhancing The Self-image

The process or actions taken to improve or bolster an individual's perception of their own worth, abilities, and overall image.

Developmental Sequence

The order in which developmental milestones are achieved over time in the growth of individuals or systems.

Conditions Of Worth

To Rogers, a belief that we are worthy of approval only when we express desirable behaviors and attitudes and refrain from expressing those that bring disapproval from others; similar to the Freudian superego.

Positive Self-regard

An individual's ability to maintain a positive and accepting attitude towards themselves, recognizing their own worth and abilities.