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What Is the Second Step in Developing a Customer Benefit

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What is the second step in developing a customer benefit plan?


Definitions:

Digital Divide

The disparity between people who can use contemporary information and communication technology and those who lack this access.

Digital Assistant

A software agent that can perform tasks or services for an individual based on commands or questions.

Internet Lag

A delay in internet speed or response time, affecting the smoothness of online activities.

IoT-connected

Describes devices or objects that are connected to the internet, allowing for remote access, control, or data collection.

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