Examlex
A retail salesperson should always ask customers this question "May I help you." Comment on this statement.
Empathic
Showing an ability to understand and share the feelings of another, essentially putting oneself in another's shoes emotionally.
Listening
The dynamic process of taking in, understanding, and reacting to both spoken and unspoken messages.
Omissions
Acts of leaving out or excluding something, either intentionally or accidentally.
Insight
The ability to understand the true nature of a situation, often involving self-awareness and the understanding of complex situations or concepts.
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