A Salesperson Would Most Likely Refuse to Handle a Complaint

question 124

Multiple Choice

A salesperson would most likely refuse to handle a complaint if the:

• A) customer is wrong.
• B) customer is being dishonest.
• C) customer complaint is about discounts.
• D) customer says that the product delivered is unsalable.
• E) customer complains that the quality of the product is low.

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Definitions:

Produced Units

refer to the total number of units of product that have been completed within a given period.

Cost Formula

A mathematical equation used to predict the total cost of production or operations, incorporating both fixed and variable costs.

Total Cost

Encompasses all expenses associated with producing or acquiring goods and services, including direct, indirect, fixed, and variable costs.

Activity Level

The volume of production or the degree of services provided, which impacts the variable costs and sometimes the efficiency in a business.