Which of the Following Statements About Using the Telephone for Territory

question 129

Multiple Choice

Which of the following statements about using the telephone for territory coverage is most likely TRUE?

• A)The telephone is inappropriate for handling complaints.
• B)Prospecting over the telephone is ineffective and time consuming.
• C)Large accounts should primarily be handled and serviced by telephone.
• D)Phone calls can replace some personal visits to geographically distant accounts.
• E)Telephone sales are replacing personal selling efforts because of time and cost savings.

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Definitions:

Market Orientation

A business approach focusing on identifying and meeting the needs and desires of consumers through the product's design, pricing, promotion, and distribution.

Customer Information

Data about customers, including personal details, preferences, and purchase history, used by businesses to tailor services and marketing efforts.