The Wording of a Question Should Be Ambiguous in Order

question 11

True/False

The wording of a question should be ambiguous in order to limit bias.

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Definitions:

Quality Culture

An organizational mindset that focuses on continuous improvement, customer satisfaction, and defect prevention in products or services.

Customer Value

How a customer views the value of a product or service as opposed to the alternatives they might consider.

Quality Costs

The expenses associated with preventing, detecting, and correcting defective work, categorized into prevention, appraisal, and failure costs.

Total Quality Management

A comprehensive management approach focusing on continuous improvement in all organizational processes, aiming for long-term success through customer satisfaction.