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Imagine You Are the Manager of a Customer Service Call

question 79

Essay

Imagine you are the manager of a customer service call center with 8 workers.You want to improve customer satisfaction as measured by the surveys at the end of phone calls.What are the guidelines you can use to overcome barriers to effective goal setting?


Definitions:

Selling Price

The amount of money charged for a product or service, or the sum the consumer must pay to purchase it.

Value-based Pricing

A pricing strategy where the price of a product or service is determined by the perceived value to the customer rather than the cost of production or market prices.

Forklift

A powered industrial vehicle used to lift and move materials over short distances.

Operating Cost

Expenses associated with the day-to-day operations of a business, excluding costs related to the production of goods.

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