____ Deal with the Distribution of Authority

question 182

Multiple Choice

____ deal with the distribution of authority.

• A) Centralization and departmentalization
• B) Decentralization and delegation
• C) Span of management and departmentalization
• D) Span of management and delegation
• E) Departmentalization and coordination

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Definitions:

Suggested Metrics

Recommended measurements or indicators used to evaluate the performance or success of an operation, project, or system.

Order Management

The process of efficiently tracking and fulfilling sales orders, from initial receipt through to delivery to the customer.

Customer Service

The support and assistance provided by a company to those people who buy or use its products or services.

Service Recovery

The actions a company takes to correct a problem that a customer has encountered with its service, aimed at restoring customer satisfaction.