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Special Exercises
Applebee's has a bar and sit down restaurant.
Match the following statements with the letter of the job characteristic that is described by that statement for Applebee's.You may use a response once,more than once,or not at all.
-Customers are seated at the bar or table/booth section.
Smiling
A facial expression denoting pleasure, favor, or amusement, but can also be a voluntary or involuntary response to social interactions.
Mood
A temporary state of mind or feeling that can vary from happiness to sadness, which affects a person's emotional state but is less intense than emotions.
Cognitive Arousal Theory
A theory suggesting that arousal in the cognitive system can affect emotions and motivation.
Emotion
A complex psychological state involving an experiential, behavioral, and physiological response to a situation or stimulus.
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