Motorola Determined It Could Better Service Its Customers by Implementing

question 104

Multiple Choice

Motorola determined it could better service its customers by implementing a quality initiative called Six Sigma.Its first step in this process would be to

• A) get top management support for the plan.
• B) develop goals and a strategy for this reengineering.
• C) create a sense of urgency among its employees.
• D) optimize the availability of potentially necessary reengineering resources.
• E) hire a change agent.

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Definitions:

Effectiveness

The degree to which something achieves its intended outcome or goals, often used to evaluate strategies, tools, or processes.

Compelling Persuasive Message

A message crafted to effectively convince or influence the audience to accept a particular viewpoint or take a specific action.

Necessary Information

Essential data or facts required to understand a situation, make a decision, or solve a problem.

Persuasive Business Messages

Communications designed to convince or influence an audience in a business context, often aiming to promote a product, service, or idea.