Raj Sells Office-Management Software to People in the Medical Profession

question 91

Multiple Choice

Raj sells office-management software to people in the medical profession.His sales manager has advised Raj that one of his goals this year should be to increase the time he spends on after-the-sale service.Once Raj has sold the software,the customer buys upgrades from the manufacturer and will never again buy from Raj.Raj sees after-the-sale service as time that could better spent selling to other customers.In terms of the goal-setting theory,the likelihood that Raj will achieve his sales manager's goal is low due to a lack of goal

• A) consistency and uniformity.
• B) congruity and consistency.
• C) acceptance and commitment.
• D) difficulty and acceptance.
• E) conformity and flexibility.

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Definitions:

Team Processes

The methods and dynamics through which team members interact, collaborate, and achieve their objectives.

Tough Battlers

Individuals or groups who are known for their resilience and determination in facing challenges.

Lack of Identity

The state of not having a clear or defined sense of self or belonging.

Male-Dominated

Characterized by or reflecting a situation or environment where men are in the majority or control most positions of power.