Arthur Works in Customer Service

question 87

Multiple Choice

Arthur works in customer service.He answered a call complaining about the item's size.He is sending a different size to the customer.This is an example of

• A) the communication process.
• B) ineffective communication.
• C) noise.
• D) miscommunication.
• E) a semantics problem.

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Definitions:

Transformational Leader

A leadership style characterized by the ability to inspire and motivate employees to exceed average performances and achieve significant changes and innovation.

Failing Division

A business unit or department within an organization that is not meeting performance expectations or achieving its goals.

Leadership Style

Leadership Style refers to the behavior and approach of guiding, directing, motivating, and managing a group of people towards achieving a goal.

Transformational Leadership

A style of leadership where leaders encourage, inspire, and motivate employees to innovate and create change that will help grow and shape the future success of the company.