Special Exercises FedEx.The Package Delivery Service Is Committed to Accurate and Speedy

question 195

Multiple Choice

Special Exercises
FedEx.The package delivery service is committed to accurate and speedy delivery,along with excellent customer service.Information systems are vital to support the firm's complex operations and enable the delivery of 6 million packages daily.It coordinates 90,000 vehicles,677 airplanes,and 200,000 employees in 220 countries,while also ensuring that the firm meets its goals of accuracy,speed,and service.The chief information officer,Rob Carter,puts the emphasis on effectiveness,quality,and satisfaction rather than on efficiency and cost control.JetBlue.The airline industry is one of the most challenging industries for managers.Yet JetBlue,founded in 2000,became one of the most profitable airlines in the United States.Many credit CEO David Neeleman's dedication to monitoring the airline's performance and his passion for feedback.He jumps on a plane once a week or so,serving drinks and loading baggage.Along the way,he smiles politely at praise,but asks passengers to tell him more about their complaints.No concern is too small or too large,from a desire for better biscotti to a request for flights to Chicago.Neeleman gives employees the autonomy to make customer service decisions immediately."Employees at other airlines get so caught up in procedure⎯rules,rules,rules⎯that they often forget there is a paying customer there," Neeleman asserts.The following is a list of organization design terms.Mark which term best describes these two organizations.
-Dynamic structural arrangement

• A)FedEx only
• B)JetBlue only
• C)Both organizations
• D)Neither organization

Understand the legal and ethical considerations in making unilateral changes to employment terms.

Comprehend the challenges and benefits of integrative bargaining in collective bargaining processes.

Identify strategies for employers to engage with employees without violating the National Labor Relations Act.

Analyze the visible aspects of intraorganizational bargaining within unions compared to management.

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Definitions:

Reproductive Disorders

Conditions that affect the reproductive system, potentially impacting fertility or leading to complications during pregnancy.

Wastewater Treatment

The process of removing contaminants from wastewater to make it safe for release into the environment or for reuse.

Toxic Metals

Toxic metals are elements like lead, mercury, arsenic, and cadmium that are poisonous even at low concentrations, posing serious health risks when they accumulate in the body.

Organic Pesticides

Pesticides derived from natural sources, used in agriculture to control pests without synthetic chemicals, aiming for environmental friendliness and sustainability.